Attendee Terms and Conditions

If you are unable to attend group or will be late to group, please let us know as soon as possible by emailing [email protected]or calling 720.748.9908. If you will be more than 10 minutes late, we may not be able to accommodate your attendance.

1. Support groups and programming through Heartlight Center are not a substitute for individual counseling or therapy.  
2. Heartlight Center is committed to the safety and well-being of all of our participants. If we are concerned for your safety, please know that we will try to discuss this with you, and follow mandatory reporting guidelines.
3. Please do not consume alcohol or other substances, prior to groups, or while the group is meeting.
4. If you are experiencing a crisis, please contact the National Suicide & Crisis Hotline by calling or texting 9-8-8. This support is available 24/7.
5. We ask that no one in the group share information about other participants outside of the group. 
6. We encourage all attendees to be intentional, respectful and actively listen to one another. We are not here to advice give or to judge others in their grief – there is no right or wrong in grief.
7. Please avoid distractions during the meeting such as checking phones or other devices, it is important to be present with the group.
8.  If you are unable to meet cost requirements for a program that you feel would be helpful for your healing, please contact us to discuss financial arrangements.
9. HeartLight Center treats all group attendees with respect, and we do not discriminate on the basis of race, color, religion, sex, national origin, gender identity, age, or disability, marital status or political affiliation. 

For Virtual Groups:

1. Download the Zoom.com app on your smartphone, tablet or computer prior to meeting to ensure that you are ready for the group. You can also access through a browser (without needing to download). We will be signed in a few minutes before group begins to help anyone troubleshoot technical issues so we can all be ready to start on time.
2. Click on “Gallery view” to be able to see everyone and turn on your camera. Please notify the facilitator if you do not have access to a camera prior to group. Please mute your microphone when you are not talking to avoid background noises.
3. Groups will not be recorded, without prior consent. During groups, please be in a private place where no one else can see or hear what is being shared during the meeting.
4. Please avoid moving around (specifically carrying your device with you while the camera is on) as this can be visually disruptive. 

For In-Person Support Groups:

1. If you have any symptoms of illness, we encourage you to join a virtual program and rejoin in-person groups when your symptoms have subsided.

For Professional Education and Support Groups: 

1. In addition to the expectations listed for the above settings, if you are involved in a Professionals specific group, please respect HIPAA laws and do not disclose any identifying patient information during group.